December 2022 Product Update

January 11, 2023
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Melissa Jurkoic
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Product

Packages

Packages provide you the ability to bundle services together to deliver unique and personalized value to your customers. In this release, we delivered some major updates to packages to ensure that they are easy to create and add to quotes. Discover what are packages and how to add them to quotes.

Discounts 

Previously, if a package was created without a max discount field value, the max discount on the booking would be blank. Now, the max discount on the booking will always be set to 0 if not defined in the package creation process.

Package Effective Dates

One feature we offer for packages is the ability to set a start and end date. If set, packages cannot be added to quotes outside the available date range. This allows admins to create packages with prices fixed to a calendar year or season, as one example. 

To ensure these effective dates are always enforced, we have added a check on changing booking dates via the “Change Dates” button or cloning a booking. As long as a package with an end date is a part of a booking, that booking cannot be changed to a date after the end date. On the cloning side, if a package is no longer valid for the new dates, the booking will simply be cloned without the package. 

Hotel Room Occupancy in Packages

There were major improvements to how hotel rooms work in packages. Previously, hotel rooms could only be added to packages with single occupancy. Now, we’ve enabled any occupancy type and ensured that the number of rooms is reflective of both Pax and Occupancy type and that pricing is always per person. This does require some standard rules, described below: 

Splitting Room Types within a Package 

We understand that the specific room type that is provided with packages is often not the room guests will stay in during the booking. Much like “run of house” rooms, packages may be built with a standard single or double room that gets split into a variety of room types based on availability closer to the booking. 

To support this, we’ve released an update to the group booking that allows you to split package guest rooms into multiple room types.

Other Package Updates 

Bookings

Note: You may see the word “Booking” used interchangeably with “Quote.” To standardize our product, we have begun to modify labels and page layouts to ensure that Thynk is more user-friendly. One of these changes is to update MYCE Quote to Booking. This change is planned for a January 2023 release. 

Quotes contain details about bookings such as the account information, contact for the booking, guest rooms blocked, function rooms, commissions, packages, and more.  Here are some of the latest updates to help you manage your bookings more effectively and efficiently. 

Multi-Edit on Booking Products and Meeting Rooms

Multi-Property Booking Management 

In this release, we’ve added several features to better support sales teams who manage multiple properties, often across regions and currencies. These include: 

For multi-property orgs, we have improved the filtering capabilities of the request object. When a central sales team is managing inbound requests, a single request may be sent as a booking to several properties. To support this, we have: 

Dive deeper into how to convert requests into bookings.

Cloning Bookings 

Currently, the clone quote function gives two options: keep all pax or keep rooms pax. Checking these options updates the Pax on all records to the new amount, or just on the hotel records. We’ve added another checkbox related to room rates. If this is checked, rather than keeping the price equal to the original booking, they will be recalculated based on applicable room rates for the new booking dates. 

Discounts

We’ve increased the digit count of percent discount fields on the booking to allow more precise discount amounts.

Individual pickup

Rather than send all reservations to the PMS with a rooming list upload, customers can now choose to upload bits of the rooming list at a time and then have reservations sent to PMS as rooms are picked up. 

Full buyouts of Shareable Resources 

For “shareable” resources such as a restaurant or large meeting room, we now support “privatizing” or having a full buyout and preventing any other reservations from being created during the time of the primary booking. 

We have also added checks to ensure that if a resource is shared and there are reservations across multiple bookings, any changes to the number of people on a booking or event are checked so as not to overbook the space.

Group Booking 

Other Booking Updates 

PMS Connectivity

Two-way integrations with PMS  providers ensure that your data is always up-to-date and clean. We include integration with Oracle Opera, Mews and StayNTouch. As you share your feedback, we continue to optimize the experience and take advantage of new features that our partners are releasing on their roadmap.  Here are some of the features we have added to the Thynk platform to create a seamless experience where you can do your work in Thynk and trust that data is flowing with your other systems.

Mews Integration Updates

We’ve continued to improve our Mews integration as they make updates to their API. In this release, we’ve added new fields when pulling Resources and Products from Mews.

We’ve also made updates to the process of retrieving and sending guests to and from Mews, including logs for sending Guests to Mews 

In a long-awaited update from Mews, we now can create agent contracts via the Mews API. This means that reservations will no longer fail due to a missing contract.  Currently, when reservations are sent to Mews, if there is an Agent account in Thynk, and that account in Mews does not have an Agency Contract, then the reservation will fail. This means that users have to leave Thynk, where they have been doing all of the quote/ reservation management, and open Mews, create an Agency contract for the account, and then resend the reservations. 

When the name of a booking is changed, lock in the PMS (Mews and Opera) and the name of the Paymaster (guest for Mews and PM reservation for Opera) are also updated.

PMS Accounts 

A major update for Mews customers in this release is the introduction of PMS Accounts. PMS Accounts allow customers to better manage duplicates that are created in their PMS and create a centralized view in Thynk. Discover what are PMS Accounts and how they are mapped to accounts.

In the implementation of PMS Accounts, 

  1. All existing Accounts will have PMS accounts created.
  2. Project managers will work with you to set matching criteria. 

We have also introduced two standard reports: 

  1. Linked PMS Accounts Last Month - This report contains all of the PMS Accounts that were linked to an Account in Thynk in the last month 
  2. Unlinked PMS Accounts with Revenue - This report contains PMS Accounts that do not connect to a Thynk account but have revenue. It’s critical for reporting purposes that these be manually linked. 

Other Mews Integration Updates

Product Updates 

Paymaster room type

Other Updates

We’ve improved the way taxes are configured so that rather than just seeing tax categories with a number (1,2,3 etc.), users can now view more meaningful tax codes (ex. UK-S, UK-Z). 

When Thynk was first developed, a negotiated rate would always apply to the entire year, with no exceptions for high/low for blackout dates. In reality, negotiated rates often have exclusions or dates that don’t apply. This is mainly important in the sales process when generating contracts. When showing rates for a yearly contract proposal, it’s important to highlight what blackout dates apply (if any) and what seasonal rates apply. To support this, we’ve added a new object to the Thynk package for Rate Periods.

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