Bookings contain details such as the account information, contact for the booking, guest rooms blocked, function rooms, commissions, packages, and more. Here are the latest updates to help you manage your bookings more effectively and efficiently.
For customers who use requests (or inquiries), we have added a closed status that matches the standard booking closed status as well as a "Lost Reason" if the business is lost. You can read more about converting requests to bookings here.
Two-way integrations with PMS providers ensure that your data is always up-to-date and clean. We include integration with Oracle Opera, Mews and Stayntouch. As you share your feedback, we continue to optimize the experience and take advantage of new features that our partners are releasing on their roadmap. Here are some of the features we have added to the Thynk platform to create a seamless experience where you can do your work in Thynk and trust that data is flowing with your other systems.
In this release, we are excited to announce an upgraded one way integration of Stayntouch to Thynk. This upgrade will allow us to advance our partnership with Stayntouch and accelerate enhancements with their latest API capabilities.
The PMS Block status is now sent to Mews to ensure that Thynk and Mews remain synchronized and avoid discrepancies. Previously, the block status was automatically set by Mews to Confirmed but going forward the status that is assigned to the block in Thynk will be sent to ensure accuracy.
A new "Open in Mews" button has been added to the PMS Account screen that will open the associated account in Mews.
For customers connected to Mews, there is a checkbox "Send to Mews" that creates reservations in Mews. The only time this checkbox can be used is when the PMS Block has a "Confirmed" status. We've added additional validation to ensure that the process to create reservations is triggered only when the PMS block status is confirmed. If you try to check the box when the status is Optional, Inquired, Released or Canceled, you will see the message "“The PMS Block must be confirmed in order to send Reservations to the PMS.”
When something goes wrong, it’s important for the system to give you clear and sufficient information so you know what action to take next. We have delivered configuration in this latest release to allow descriptive error messages to be displayed in these scenarios instead of the standard "We hit a snag."
For additional troubleshooting, you can reach out to our support team to increase the error detail for certain user profiles.
Your data is your most valuable asset. We want to bring its value to life for you and make it easier for you to gain powerful insights with our solution. To make this a reality, we have new reports and dashboards included in this latest release.
You can find the latest reports in a new folder called Thynk Reports on the Reports tab. Here are the details of the latest reports and how you can leverage them:
You can now find the latest dashboards in a new tab called Thynk Dashboards. If you don’t see this new tab, please reach out to our support team to help you configure this amazing new feature! Here are the details of the latest dashboards and how you can leverage them:
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