Today’s digital-first customers have higher standards than ever before. They want frictionless transactions, crave personalized experiences, and...
Hoteliers worldwide are facing staffing shortages, ever-changing guest preferences, and...
According to the U.S. Bureau of Labor Statistics, the U.S. hotel industry is down 350,000 jobs. As a result, hotels are scrambling to find and...
Salesforce Lightning is a robust technology that offers hoteliers the functionality and customization they need to improve the efficiency of their...
It’s not uncommon for businesses in the hospitality industry to use legacy systems. A number of factors make it difficult to upgrade to...
Delivering a quality customer experience is important for all businesses, but for the hospitality industry where service is paramount, it’s even...
Despite the steady growth forecasted in the meetings, incentives, conferences, and exhibitions (MICE) industry between now and 2028, hotels...
Bringing on a Customer Relationship Management (CRM) system to manage sales and operations is a very important business decision that can significa...
Hoteliers might not consider digital marketing to be a necessary tool for ensuring a positive guest experience. Mounir Nejjai, CEO of Cezium...
It's still common for hotel companies to depend on legacy technology. It may seem more cost-effective but legacy technology actually results in ine...
As the hotel industry is increasingly dependent on providing excellent customer service, your hotel needs to be ready to provide this service to h...
