Guest Journey

Build a clean and centralized guest profile, manage guest preferences, and take back control of digital communications.
Send personalized offers pre stay, stay, and post stay.

Read Through Shadow OTA Guest Profiles

Customize HTML or Word doc templates so that they can easily be reused in the future at a click of a button.

Consolidate Revenues & Pickups Across Profiles

Centralize revenue and pickup data into guest or corporate profiles rather than relying on per-stay-driven account management.

Flexible Guest Preference Management

Develop custom guest preference fields, triggers, and alerts using Thynk.

Increase Average Spends

Develop bundled service packages and upsell around customer preferences.

Interface with blocks of the email builder

Custom Automated Guest Journey

Design each property's customer journey, then add alert triggers and workflow automation to improve efficiency and service levels.

Learn more about Automation

Template Based Communications

Across every stage of the customer journey, communication templates can be utilized for one-to-one communication automation.

Dynamic Drag & Drop Templates

Design customized digital touchpoints for customers to interact with and track engagement directly from Thynk.

Cross & Upsell Customer Journeys

Use data generated from the customer journey to identify opportunities to upsell more or cross-sell with other properties.

Get a holistic view of each guest, with data centralized from your PMS, POS, and sales teams.

Thynk cleans guest profiles to remove duplicates and ensure the integrity of data being collected.

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