It’s not uncommon for businesses in the hospitality industry to use legacy systems. A number of factors make it difficult to upgrade to more modern...
There’s no refuting that the events industry has experienced a fair share of disruption in recent years. However, a key difference between surv...
Delivering a quality customer experience is important for all businesses, but for the hospitality industry where service is paramount, it’s even...
Despite the steady growth forecasted in the meetings, incentives, conferences, and exhibitions (MICE) industry between now and 2028, hotels are fac...
In today’s challenging landscape, guest expectations are higher than ever before. To provide a great experience for customers, hotels need a custom...
Bringing on a Customer Relationship Management (CRM) system to manage sales and operations is a very important business decision that can significa...
In our previous blog, we explained the differences between product- and customer-centricity. We also offered a few examples of product centricity t...
The concept of “customer-centricity” first became a topic of discussion in the business world in the 1950s. In his book “The Practice of...
Despite the effects of the COVID-19 pandemic on business and conference travel, the MICE industry continues to grow. In fact Allied Market Research...
Hoteliers might not consider digital marketing to be a necessary tool for ensuring a positive guest experience. Mounir Nejjai, CEO of Cezium...
Hoteliers often don't have access to up-to-date technology for managing their properties, even though their personal lives are filled with smart de...
Even if you aren’t someone that works in a technology role, you’ve probably heard the term “agile” used to describe software development and proj...
