Thynk's Blog | Hospitality News, Insights and Guides

Hotel lobby relaxing area with chairs and books

Stay ahead in the hospitality industry with these key trends for 2023: technology and human touch, leveraging big data, personalized experiences, c...

Illustration from Salesforce classic to lightning

Blog

October 31, 2022

Technology

How Salesforce Lightning Moves Hospitality Towards Innovation

Salesforce Lightning is a robust technology that offers hoteliers the functionality and customization they need to improve the efficiency of their...

An old typewriter next to a modern laptop

Blog

September 12, 2022

Technology

Moving Beyond Legacy Tech in Hospitality

It’s not uncommon for businesses in the hospitality industry to use legacy systems. A number of factors make it difficult to upgrade to more modern...

5-Minute Insight

August 22, 2022

Operations

The Importance of Adaptability in Hospitality to Meet Customer Needs

There’s no refuting that the events industry has experienced a fair share of disruption in recent years. However, a key difference between surv...

5-Minute Insight

August 1, 2022

Technology

Practical Insights for Delivering Exceptional Service

Delivering a quality customer experience is important for all businesses, but for the hospitality industry where service is paramount, it’s even...

Hospitality Market Leader with Jakob Nader

5-Minute Insight

July 18, 2022

Technology

How Prioritizing the Guest Journey Improves Services

Despite the steady growth forecasted in the meetings, incentives, conferences, and exhibitions (MICE) industry between now and 2028, hotels are fac...

Illustration of a computer screen with a CRM

Guide

July 4, 2022

Technology

5 Business Benefits of a Hospitality CRM

Bringing on a Customer Relationship Management (CRM) system to manage sales and operations is a very important business decision that can significa...

Blog

June 20, 2022

Strategy

How to Deliver Customer-Centric Service

In today’s challenging landscape, guest expectations are higher than ever before. To provide a great experience for customers, hotels need a custom...

Hotel lobby with people talking and a valet carrying suitcases.

Blog

June 6, 2022

Strategy

3 Ways Customer-Centricity Benefits Your Hotels

In our previous blog, we explained the differences between product- and customer-centricity. We also offered a few examples of product centricity t...

A table with two glasses of wine filled with juice and bread and pastries.

Blog

May 23, 2022

Strategy

Is Your Hotel Product or Customer-Centric?

The concept of “customer-centricity” first became a topic of discussion in the business world in the 1950s. In his book “The Practice of...

Hospitality Market Leader with Emmanuel Vallee

5-Minute Insight

May 9, 2022

Operations

3 Keys for Success in the MICE Industry

Despite the effects of the COVID-19 pandemic on business and conference travel, the MICE industry continues to grow. In fact Allied Market Research...