Today’s digital-first customers have higher standards than ever before. They want frictionless transactions, crave personalized experiences, and...
Hoteliers worldwide are facing staffing shortages, ever-changing guest preferences, and...
Last year, we launched our signature “Thynk it Through” series. The idea is to bring together members of our community to “thynk” deeply...
According to the U.S. Bureau of Labor Statistics, the U.S. hotel industry is down 350,000 jobs. As a result, hotels are scrambling to find and...
Stay ahead in the hospitality industry with these key trends for 2023: technology and human touch, leveraging big data, personalized experiences, c...
Salesforce Lightning is a robust technology that offers hoteliers the functionality and customization they need to improve the efficiency of their...
It’s not uncommon for businesses in the hospitality industry to use legacy systems. A number of factors make it difficult to upgrade to...
There’s no refuting that the events industry has experienced a fair share of disruption in recent years. However, a key difference between surv...
Delivering a quality customer experience is important for all businesses, but for the hospitality industry where service is paramount, it’s even...
Despite the steady growth forecasted in the meetings, incentives, conferences, and exhibitions (MICE) industry between now and 2028, hotels...
Bringing on a Customer Relationship Management (CRM) system to manage sales and operations is a very important business decision that can significa...
In today’s challenging landscape, guest expectations are higher than ever before. To provide a great experience for customers, hotels need...
