Last year, we launched our signature “Thynk it Through” series. The idea is to bring together members of our community to “thynk” deeply...
In today’s challenging landscape, guest expectations are higher than ever before. To provide a great experience for customers, hotels need...
Product-centricity is not the ideal approach for building and maintaining a successful hospitality company in today’s world. It can lead...
The concept of “customer-centricity” first became a topic of discussion in the business world in the 1950s. In his book “The Practice of...
With the phasing out of third-party cookies, there is an increasing importance for hotels to move towards first-party data. First-party data can be...
In this article, we discuss how you can increase your sales by up to 100% as a hotel or MICE manager by focusing on key moments of your sales process.
